Francis Speaks on “Shared Values, Shared Success”
March 28, 2006, San José, Calif. – Kevin Francis, CenterBeam’s president and chief executive officer, will be today’s luncheon speaker at the tenth annual Shared Services Week, the world’s largest shared services conference. “Shared Values, Shared Success,” is Francis’ first-person account of how relationship-based service businesses succeed when they are built on a foundation of shared values.
“Selling a service is selling a relationship and a successful relationship must be founded on shared values,” said Francis. “The absence or presence of shared values will determine if a relationship will fail or prevail. And the energy invested in nurturing those values will shape whether a business will merely survive or genuinely thrive.”
The luncheon is sponsored by the Atlantic Canada Opportunities Agency, a federal government business development agency serving the country’s Atlantic Provinces. CenterBeam’s North American Solution Center is based in Saint John, New Brunswick. Opened in June 2003 the center now employs more than 100 people.
Francis is an internationally recognized business leader who regularly speaks at industry forums. He is the winner of KIRA’s “Industry Leader of the Year” award and has articles published on a wide variety of management issues. Francis joined CenterBeam as president and chief executive officer in 2002. Since then, he has significantly improved operations and sales. Francis implemented a total quality process throughout the company that has resulted in increasing customer satisfaction to 95%
CenterBeam regularly attracts the attention of important opinion makers such as leading IT industry analyst Gartner. Gartner has published a case study on the CenterBeam service and cited CenterBeam’s innovative approach when the firm named CenterBeam one of the “Cool Vendors” in IT management. A book by Cisco Press, The Business Case for Virtual Business Processes, includes a case study of CenterBeam as an example of how companies can use IT outsourcing to reduce costs, improve efficiencies, and focus on their core business. Most recently, the prestigious KIRA award was presented to CenterBeam for its achievement. Microsoft awarded CenterBeam sits “Winning On Value” award recognizing CenterBeam’s outstanding sales growth and superior customer satisfaction.
About CenterBeam, Inc.
CenterBeam is an award-winning North American-based IT outsourced services company that delivers more than 60,000 services daily for mid-sized clients in eighteen countries across four continents. Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 95% client satisfaction rating as measured by Quality Resource Associates. CenterBeam's Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies. CenterBeam is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.
