IT Veteran Helps Manage CenterBeam’s Rapid Growth
SAN JOSÉ, CALIF., June 21, 2005 – CenterBeam today announced it has promoted IT veteran Bonita Lee to a new management role that leverages her extensive experience and capabilities. In her new role, Ms. Lee will manage Express Access customer support and the technical operations teams based in Saint John, New Brunswick. Ms. Lee’s experience spans operations accountability in North America and Asia.
“CenterBeam’s rapid expansion is fueling our demand for exceptional staff,” said Anthony Hardt, vice president of CenterBeam’s North American Solution Center. “During her time at CenterBeam, Bonita proved she has the experience, talent, skills and values CenterBeam needs to serve our current clients and build a platform to support our new clients. She’s a proven leader.”
“CenterBeam is engaged in a quest for quality, and Bonita is a key coach on the team,” said Neil Morrison, director of technical operations. “Bonita is a Lean Six Sigma green belt and trained in using ITIL, the IT Infrastructure Library that is used to aid in the implementation of the framework for IT Service Management (ITSM).
“CenterBeam is a meritocracy,” said Ms. Lee. “Accomplishment leads to advancement. The company equips us with the best possible tools and we work in the best possible environment. The people who deliver outstanding customer satisfaction can expect to receive outstanding recognition. So working at CenterBeam is more than a great job, it’s an opportunity for a great career.”
Lee: Accomplishment Through Experience
While at Electronic Data Systems, Ms. Lee managed one of its largest accounts and led a 265 member team. During her tenure on the account, she helped the client achieve an annual savings of more than $100,000 in support costs. Overall, at EDS she managed approximately $20M in annual budgets. Before she joined EDS, Ms. Lee worked in Korea with Dell, Compaq, Hewlett-Packard and IBM, training their staff on collaboration and quality management techniques. Ms. Lee is a graduate of Memorial University of Newfoundland, St. John’s, Newfoundland and Eastern Community College, Burin, Newfoundland. Her continuing studies have earned her certifications from Cisco, Citrix, Novell, Microsoft and other leading companies.
About CenterBeam, Inc.
CenterBeam is an award-winning North American-based IT outsourced services company that delivers more than 44,000 services daily for mid-sized clients in sixteen countries across four continents. Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 97% client satisfaction rating as measured by Quality Resource Associates. CenterBeam's Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies. CenterBeam is headquartered in San Jose, Calif. and can be reached at 408.750.0500 or www.centerbeam.com.
