I’ve written about outsourcing as a way to deal with tight budgets and a rough economy, but recently a fellow CTO asked me what I would do if the economy gets significantly better and budgets open up. Would I consider bringing anything I outsourced back in-house? I ticked off the list in my head -- help desk, file/print services, VPN, messaging, server management, and SFA -- and quickly realized that I wouldn’t bring any of those services back in-house.
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To be blunt, I don’t know why any small to midsize company would want to run its own PC help desk and all the related back-end services such as backups, VPN, file/print servers, and Active Directory. At InfoWorld, we don’t -- we’ve outsourced those functions to Centerbeam...
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